Leak Tracers Direct: Plumbers in London | homify
Leak Tracers Direct
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Leak Tracers Direct
Leak Tracers Direct
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Expert Leak Detection and A Free Service* To Deal With. Your Insurance Claim and All Building Repairs

Unit 1, 1417/1419 London Road
SW16 4AH London
United Kingdom
+44-2082262055 www.leaktracersdirect.co.uk


Note: The following review was written due to our unhappy encounter with an engineer named Moez Kara who is working for the company rather than the company itself. We called up this company Wed morning based on raving good reviews on Google, as the night before we saw water leak through the corner which we shared the wall with the neighbouring flat. Moez called back Wed midday and we explained our situations. The leak has been known to affect both flats. There is also building insurance available covering the whole block of flats which adds to the complication of how inspection could/should be conducted and coordinated and the cost (we were quoted £400 for an investigation in one flat) recovered subsequently. We explained these but Moez seemed to hold different opinion that regardless of these information the search needs to be conducted in our flat ASAP. He left the contact for us to get in touch once we decide. Today (Friday) Moez called up again regarding whether we want to commission him with the leak detection work. We explained we are still in the process of talking to owner of the neighbouring flat and sorting out the process before we could continue and we need a bit more time. Moez didn't agree with our approach, insisted that the most sensible way was to conduct the search in our flat first while acknowledging that there is a possibility of NOT finding the source of leak WITHIN our flat. We don't think we could agree to that as our goal is to locate the leak (which could be from us or neighbour or even the communal pipe) rather than to simply conclude that the source of the leak was not in our flat (which is possible speaking to a few builders regarding when stuff was last used and having had two rounds of inspection already, one of which performed by a plumber). He accused us of "already made up the mind" which implied our explanation of needing a bit more time to manage the whole process flow was merely an excuse. His tone was arrogant and condescending as if he was speaking from a senior manager's perspective that we did not follow a simple standard SOP. He even claimed that "even if you come back to us later we would not be able to serve you as our thinking is fundamentally different". Usually in life there is more than one way of solving a particular problem. Specialists might have their preferred way of tackling issues but the fact that customers don't accept their suggestions doesn't mean that customers are stupid, but simply, the communication skills of talking to customers need to be improved massively. This 1 star review was given solely to Moez for his bad attitude aggravating potential customers and lack of communication skills. He might be knowledgeable and good at what he does but I wouldn't recommend dealing with him. If he has been assigned to you I would advise calling the company up and ask for someone else.
about 2 months ago
Reconstruction work hasn't begun yet but I have to say that All Property Claims (who own Leak Tracers Direct) has been incredible. They've worked so hard, Roshan in particular, chasing first the management company and freeholder, then the insurance company. We faced months of stonewalling where I would have been tearing my hair out if left to face it alone -- instead Roshan has torn hers out on our behalf, persisting until the claim was approved. They know exactly what they're doing and how to get results, allowing those of us who don't deal with insurance companies on a daily basis to get on with our day jobs. I whole heartedly recommend, this company has saved me hours and hours of frustration.
about 2 months ago
Total rip off - didn't find the leak, told us we didn't have one, leak was found later by plumber. They don't respond to calls after they've taken your money, tell you they will call back and never do. After demanding the inspection report from them, finally received it weeks later which they had forged our signature on. Avoid this company unless you want to be ripped off.
24 days ago
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