Professional and efficient service!
Recently, I moved from Hong Kong to New Zealand with my family. This company managed to give me a reasonable price for my items in an efficient manner. The email exchanges were smooth and clear without any BS. The customer service staff is very friendly and was willing to answer all questions I had before making the payment. All of my items arrived safe and sound. Overall a great experience!
Family move to UK. Packing team very fast and good. Customer service explain details, good service . No headache.
Simply put - superb!
We were panicking about my move to the UK in light of the lockdown and many other unforeseeable circumstances! Luckily the team at Relosmart was patient enough and kept us in the loop. The packing team was professional too, they checked with me before packing our stuff and made sure they were all properly packed and loaded onto the truck! We felt so much better about the move after knowing our goods are in Relosmart's hands!
Everything was just perfect and on time even during pandemic and lockdown! A big thank you!
It was all really good until you make the payment. After you make the payment, they will become extremely slow with replying, and then not reply at all! I am very disappointed at the service because: 1. There are many damages and many damages are not fixable! They helped me to put in a claim for insurance, but it has been 3 months and there still has no reply on the claim or what so ever! 2. The packing coordinator did not clearly label all the things in the box. Everything was labels very vague and if it’s not we had our own people there helping to track what are in each boxes, I would have a very difficult time unpacking! 3. They do not allow me to do official bank transfer for payment and requires me to pay extra if I pay by bank transfer. I had to pay either via WeChat or Alipay to their personal account! I totally believe this is illegal!? 4. Simon and Linda are the two who coordinated things, they just made me felt very hard to get hold of and hard to be reached. 5. During packing, the have croaked our bed frame And dented our rental apartment’s floor! They had to call people to come and fix it! Which i really did not like that! Even though it’s fixed but it’s not the original anymore! I will totally not use them again! That is insurance part, I am considering moving into lawsuits!